paper-yildirim-bayraktaroglu.pdf (820.17 kB)
Download file

Using Soft Systems Methodology Approach to Omprove Technical Solution Sub-process of Engineering Process in a SME: A case study

Download (820.17 kB)
journal contribution
posted on 2018-11-21, 07:00 authored by Sevgi Özkan Yıldırım, Bengül Bayraktaroğlu


Small and Medium-sized Enterprises (SMEs) from different business sectors, that are certified by some standardization organizations, are increasingly prioritizing the process improvement to raise their product’s quality. This paper proposes a qualitative research that will consider the question ‘how are the means of optimizing change in SME’s engineering process certified by CMMI, identified and modeled consistently, using Soft Systems Methodology (SSM)?’. The author analyzed problematic cases related with technical sub-process, compared them with real world activities, modelled the potential changes and monitored the improvements for technical solution sub-process in accordance to case study. It is hoped that this research will inform future research for process improvement in any organizations by using SSM.

Editor: H. Kemal İlter, Ankara Yıldırım Beyazıt University, Turkey

Received: August 19, 2018, Accepted: October 18, 2018, Published: November 10, 2018

Copyright: © 2018 IMISC Yıldırım, Bayraktaroğlu. This is an open-access article distributed under the terms of the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited.